The ATM Communicator — Overview
The ATM Communicator’s underlying functionality brings personalized service to ATM banking, i.e., it adds a personal, customer assistance dimension to ATM banking, making ATM banking substantially more acceptable to virtually all banks’ customers — even for those who were steadfast in rejecting the ATM as a substitute or supplement to traditional, in-branch banking.
Whenever required, the ATM Communicator enables the bank’s customer (while using the ATM) to easily and quickly initiate a voice communications link with bank personnel (for assistance which is ATM related), or with the police (for assistance relative to a police or medical emergency). ATM operation for the seeing impaired (ADA compliance) is also capable of being provided as an adjunct to the ATM.
Operating Characteristics As Used by Banks’ Customers
To initiate a connection with bank and/or security personnel, the customer picks up the ATM Communicator’s telephone handset and/or presses a button for the desired service. The Communicator will automatically and virtually instantaneously route the customer’s call to appropriate bank personnel (those who specialize in ATM customer assistance).
Personnel assist customers with ATM related problems, and can provide information relating to the ATM transaction, e.g., account balances, availability of funds, fund transfers and direct deposits. Most TTI Communicator models also provide an automatic communications link with the bank’s security department and/or the police.
